Refunds, Warranty & Returns Policy


Of course every Mermaid product is created to the highest standards and rigorously checked before it is sent to you. But if, for any reason you feel your product is not performing as it should be please email with evidence of the defect. A replacement or refund will be organised immediately.

  • Name: 
  • Address: 
  • Email address:
  • Order Number/Proof of Purchase: 
  • What is the fault with the product (provide photo and/or video evidence)?: